1. Data Controller
Company: Ducado Investment S.L
Tax ID: B54202023
Address: Paseo del Mediterráneo 1, 03590 Altea, Alicante, Spain
Email: info@zetto.eu
2. Data We Collect
We may collect:
- Name
- Phone number (WhatsApp)
- Reservation details (date, number of guests, preferences)
- Visit type (drinks / food)
- Messages sent via chat or forms
3. Purpose of Processing
We use data to:
- Manage reservations and requests
- Communicate with customers (mainly via WhatsApp)
- Send confirmations and reminders
- Improve user experience
- Send marketing communications (only with consent)
4. Legal Basis
Data is processed based on:
- User consent
- Service execution (reservation handling)
- Legitimate interest
5. Marketing Communications
We only send promotions if the user has given explicit consent.
Channels may include:
- SMS
- Other authorized channels
Users can withdraw consent at any time.
6. AI Usage (Xenia)
We use AI systems (such as Xenia) to:
- Respond to inquiries
- Assist with reservations
- Automate communication
Conversations may be stored to improve service.
7. Third-Party Tools
We use external providers such as:
- WhatsApp communication tools
- CRM and automation systems (via Mythonians)
- Google Analytics (GA4)
- Meta (Facebook/Instagram) advertising tools
These providers may process data under their own policies.
8. Hosting
The website is hosted by Flexwebhosting, located within the European Union.
9. Data Retention
Data is kept:
- While the customer relationship exists
- Until deletion is requested
- As required by law
10. User Rights
Users may request:
- Access
- Correction
- Deletion
- Objection
- Restriction
By contacting: info@zetto.eu
11. Security
We apply appropriate technical and organizational measures.
12. Cookies
This site uses cookies to enhance user experience and analyze usage.